Terms of Service

Fancy Sapphire Cosmetics (Pty) Ltd

Welcome to Fancy Sapphire Cosmetics. We are committed to providing quality products, professional service and a transparent ordering experience.

By accessing our website or placing an order, you agree to the following Terms of Service, subject to your rights under applicable South African law.

1. Our Products and Services

Fancy Sapphire Cosmetics specialises in private-label perfumes, skincare, haircare, cosmetics and home fragrance products.

Many of our products are manufactured, personalised or branded according to each client’s specifications.

Product descriptions, photographs and examples are provided to assist customers in making informed purchasing decisions. Minor variations in presentation may occur, provided that products meet the agreed specifications and applicable quality standards.

Fragrance comparisons or references to other brands are used only to describe scent profiles. Fancy Sapphire Cosmetics is an independent business and does not claim affiliation with third-party fragrance brands.

2. Orders and Customer Responsibilities

Customers are responsible for reviewing their orders carefully before completing checkout.

Please ensure that the following information is accurate:

• Product selection, quantities and fragrance choices.
• Brand names, spelling and branding instructions.
• Uploaded logos and artwork.
• Contact details and delivery information.

Customers have an opportunity to review and correct their order information before placing an order.

Once an order has been confirmed and production has commenced, changes may not be possible.

Any requested amendments will be assessed according to the production stage and may result in additional costs or revised lead times.

If an order cannot be fulfilled, we will notify the customer and provide the appropriate remedy in accordance with applicable law.

3. Payments

All prices are displayed in South African Rand (ZAR).

Orders placed through our website require full payment before production begins.

Alternative payment arrangements may be offered to approved returning customers and must be confirmed in writing.

Where an instalment arrangement has been approved, the outstanding balance must be settled before dispatch.

Orders will only enter production once the required payment has cleared and all necessary information has been received.

4. Branding and Artwork Approval

As a private-label manufacturer, we rely on customers to provide accurate branding information.

Customers must ensure that they have the necessary permission to use any logos, business names, trademarks or artwork submitted to us.

Where artwork approval is required, production will proceed according to the final approved design.

Fancy Sapphire Cosmetics will take responsibility for correcting verified production or branding errors caused by our team.

However, changes requested after artwork approval, including corrections to information originally supplied or approved by the customer, may incur additional costs.

Complimentary text logo design and branding services are provided where included in the selected package.

5. Production and Lead Times

Our standard production lead time is approximately 10 working days from receipt of the required payment and finalisation of all necessary branding details.

Certain products have different lead times:

• Standard private-label products: approximately 10 working days.
• Private-label lipsticks: approximately 15 to 20 working days.
• Bespoke formulations and specialised projects: as confirmed during consultation.

Working days exclude weekends and South African public holidays.

Production timelines are estimates and do not include courier delivery times.

We will communicate significant delays as soon as reasonably possible. Any delays will be handled in accordance with applicable consumer legislation.

6. Cancellations, Returns and Refunds

Due to the personalised nature of our products, custom-made and branded orders are generally not eligible for standard change-of-mind returns or exchanges where an applicable legal exception permits this.

Cancellation requests will be assessed according to the nature of the order, the stage of production, costs already incurred and applicable legal requirements.

Once production has commenced, cancellation may not be possible without costs being incurred.

Completed personalised orders cannot ordinarily be cancelled simply because a customer has changed their mind.

However, nothing in these Terms limits a customer’s rights relating to defective goods, incorrect orders or other remedies provided by South African law.

Please refer to our Return and Refund Policy for further information.

7. Delivery and Courier Services

Fancy Sapphire Cosmetics offers delivery throughout South Africa through selected courier partners.

Delivery options and any applicable charges are communicated during ordering or checkout.

Complimentary delivery applies only where specifically included in a product or package offer.

Important delivery information:

• Delivery times are estimates and may vary according to the courier, location and operating conditions.
• Customers must provide accurate delivery information and remain available for delivery or collection.
• Certain courier services, including PUDO, may not provide parcel insurance or may restrict particular product categories.
• Courier tracking information will be provided where available.

Customers are encouraged to inspect their parcels promptly and report visible damage, breakages, leakages or missing items within 3 business days of receipt.

This reporting period helps us investigate incidents and submit courier enquiries promptly. It does not remove any statutory rights relating to defective goods or delivery.

Where a parcel is lost or damaged in transit, we will investigate the matter with the courier and provide the remedy required by applicable law.

The absence of courier insurance does not remove any responsibility that Fancy Sapphire Cosmetics has under applicable consumer legislation.

Please refer to our Shipping Policy for additional delivery information.

8. Product Quality and Usage

We are committed to supplying products that meet our quality requirements and agreed specifications.

Customers are responsible for storing, handling and using products according to the applicable instructions and precautions.

We cannot accept responsibility for damage caused by improper storage, misuse, unauthorised alterations or handling outside our control, except where the law provides otherwise.

Any concerns regarding product quality or safety should be reported to our team for assessment.

Customers retain all applicable rights relating to products that are unsafe, defective or unsuitable for their intended purpose.

9. Private-Label Businesses and Resellers

Fancy Sapphire Cosmetics supplies products to entrepreneurs, businesses and resellers who market products under their own brands.

Customers who resell our products are responsible for:

• Marketing their products honestly and accurately.
• Ensuring that claims made in their advertising are truthful and properly supported.
• Providing appropriate product information and usage instructions to their customers.
• Complying with legal obligations applicable to their own resale activities.

Fancy Sapphire Cosmetics remains responsible for its own legal obligations as a manufacturer or supplier.

Although we aim to support the growth of our customers’ businesses, we cannot guarantee specific sales, profits or commercial results.

10. Intellectual Property

All website content, including original text, photographs, graphics and other materials belonging to Fancy Sapphire Cosmetics, is protected by applicable intellectual property laws.

Such content may not be reproduced, distributed or used commercially without permission.

Customers retain their rights to logos and branding materials that they lawfully provide to us.

By submitting these materials, customers authorise Fancy Sapphire Cosmetics to use them as necessary to design, manufacture and fulfil their orders.

Ownership and usage rights for separately commissioned bespoke designs or formulations will be determined by the relevant written agreement.

11. Website Information and Availability

We make reasonable efforts to ensure that product information, prices and website content are accurate and up to date.

Occasional errors, technical interruptions or changes in product availability may occur.

Where an error materially affects an order, we will notify the customer and discuss an appropriate resolution, including a refund where required by law.

We reserve the right to update product offerings and website content without prior notice, provided that existing customer rights and confirmed contractual obligations are respected.

12. Privacy and Personal Information

We respect the privacy of our customers and process personal information in accordance with applicable South African data protection legislation.

Our online store is hosted by Shopify. Customer information may be processed by Shopify and relevant service providers, including payment and delivery partners, to operate our store and fulfil orders.

Some service providers may process information outside South Africa, as explained in our Privacy Policy.

Please refer to our Privacy Policy for information about how personal information is collected, used, shared and protected.

13. Limitation of Liability

Fancy Sapphire Cosmetics will not be responsible for commercial losses resulting solely from a customer’s resale performance, unsupported marketing claims or circumstances outside our reasonable control, to the extent permitted by law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from gross negligence or obligations imposed by applicable consumer legislation.

14. Applicable Law and Dispute Resolution

These Terms of Service are governed by the laws of the Republic of South Africa.

We encourage customers to contact our team directly should they experience any concerns regarding an order.

We are committed to reviewing complaints fairly and working towards reasonable resolutions.

Customers retain the right to approach relevant consumer protection bodies or other appropriate authorities where applicable.

15. Changes to These Terms

Fancy Sapphire Cosmetics may update these Terms of Service from time to time to reflect changes in our operations, products or legal requirements.

Updated Terms will be published on our website.

Changes will not retrospectively remove rights or alter confirmed orders unless permitted by law and appropriately agreed.

16. Contact Information

For questions about these Terms, orders or customer support, please contact Fancy Sapphire Cosmetics using the details provided on our website.

Fancy Sapphire Cosmetics (Pty) Ltd
Pretoria East, Gauteng, South Africa
Business visits by appointment only.

Thank you for choosing Fancy Sapphire Cosmetics. We value your trust and look forward to supporting your brand.